Here is a real business conversation I had this mroning.
Me: "Hello, may I speak to 'so and so'?"
Him: "Who is this???" (in a huff tone)
I was thinking. Erkk??? Did i get the wrong number.. ? so i said in uncertain voice
Me: "sorry, I may have dialled the wrong number, is this 01X-XXX XXX?"
Him: "yes, Who is this??"
By that time I was really perplexed, I did dial the right number, but obviously not getting the right person. Then I thought maybe someone else picked up his phone. So I asked politely again
Me: "Sorry, may I speak to 'En So and So'?"
Him in annoyed tone: " yes This is 'So and So' , Who is this??"
aaaah... so finally, it was indeed the right person and right number. Except that his angry "who is this" really throws me off.. I mean, who answers their phone like that? Shouldnt you be saying yes this is blah blah blah... IN A NICE TONE ??? Sheesshhhh... !
Wednesday, September 29, 2010
phone calls
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